Job Description
Summary:
We are seeking a detail-oriented and customer-focused Administrative Support Representative to assist designated sales staff in managing current and prospective customer accounts. This role is responsible for handling order processing, account maintenance, and internal coordination to ensure efficient administrative support of the sales team.
Responsibilities:
Provide administrative support to assigned salesperson(s)
Receive and process customer orders via phone, email, fax, or EDI
Coordinate with internal departments (production, shipping, warehouse, etc.) to track and expedite orders
Maintain accurate records of order details, including pricing, credit terms, and delivery updates
Manage billing, order entry, and invoicing tasks
Address and help resolve customer complaints and communicate updates to sales staff
Organize and file customer documents, invoices, and related correspondence
If assigned, handle overseas invoice formatting and documentation (e.g., from Japan, Taiwan)
Perform other administrative tasks as assigned by supervisors or managers
Qualifications:
High School Diploma or GED required; Associate Degree preferred
Strong written and verbal communication skills
Excellent attention to detail and organizational skills
Ability to work both independently and collaboratively
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Bilingual Japanese abilities are a plus, but not required
Math & Analytical Skills:
Able to perform basic math: addition, subtraction, multiplication, division
Understand and apply percentages, ratios, and standard calculations
Follow written, verbal, and diagram instructions to solve routine problems
Physical Requirements:
Ability to sit or stand for extended periods and walk to warehouse as needed
Must be able to lift up to 30 lbs
Comfortable working in an environment that uses industrial liquids (with proper PPE)
Bond Consultants is a dynamic recruitment firm which provides professional employment services to many people with different backgrounds and skills.
Bond Consultants is a dynamic recruitment firm which provides professional employment services to many people with different backgrounds and skills.
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