Job Description

Salary $42,000 year

Title: Career Coach
Classification: Non-Exempt

Do you have a passion for making a difference in someones life? Are you looking for an opportunity to use
your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned
company where creativity is encouraged? Are you goal driven? Then the Career Coach position is for you!
We are seeking a dynamic and team-oriented individual to join our spirited team.
In this role as a Career Coach, you will provide case management and career counseling to customers.
You will provide support and assistance in all areas related to gaining and/or retaining employment and
career advancement.

Scope of Position:

This position is responsible for career/employment planning, job placement, program
compliance, and case management of customers. This position provides coaching to customers on
program requirements, employment, vocational, educational, and job search. This position will provide
individuals with on-going, comprehensive case management within the program parameters to enable
customers to gain self-sufficient employment. The position will focus on the designated program, as well as
other assigned special projects or programs.

Essential Functions:
Determine program eligibility and accurately complete required documentation for enrollment
Provide individualized assessment of work, family and personal development needs and
opportunities
Coordinate services for customers, including the development, implementation and tracking of
Career Plans, ITAs (Individualized Training Accounts), assessments, budgets and customer
progress.
Ensure applicant understands the parameters that specific program offers
Develop an individualized career, goal-oriented plan based on specific objectives and local
program standard operating procedures to achieve the ultimate goal of stable, self - sufficient,
unsubsidized employment
Address all customer needs and barriers to gaining employment
Develop appropriate resolution plans and expected outcome achievement dates with customers
Provide referrals as needed to local partnering agencies through CSTB partner referral portal
Coordinate customer participation in program specific activities
Create solutions to customer attendance problems
Provide clear guidance and expectations of customer program participation
Develop ITAs with customers to include the development of financial plans and budget matrixes,
as needed
Determine eligibility for funding, such as financial aid programs, PELL grants, student loans,
scholarships, etc.
Provide consistent employment plan progress checks through a meaningful monthly contact with
customers
Tampa Issued: 6/7/21; Revised: 8/3/21
Input data collection and update all progress in program designated data tracking systems
Maintain organized database of customers and keep detailed documentation of all contacts
Maintain customer files as specified by contractor
Refer customers to recruiters for job placement as local policy and procedures dictate
Serve as an initial point of contact for walk-in applicants
Conduct orientation and various workshops for new and existing customers , as needed
Maintain and submit program required reports as assigned for designated programs
Oversee customer activities and assist with workshop schedules
Share information with appropriate staff and/or funding agencies
Provide consistent and comprehensive case management follow-up and retention services,
ensuring that post-placement contacts are made as required by specific contract, while
accommodating customer work schedules
Ensure that positive outcomes and goals are met as required by contractor
Work with the team on implementing processes that increase customer engagement
Perform other duties as assigned

Education and Experience Requirements:
Case Management experience or experience in a related field preferred
Bachelors degree in Education, Social Work, Human Resources or a related area preferred
Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer and written communication skills
Ability to communicate effectively with people of all socioeconomic and situational backgrounds
Ability to provide optimal customer service, to include acting as a customer advocate, utilizing a
customer-centered approach
Ability to maintain flexibility as required by the contractor
Bilingual (Spanish preferred)
Florida Workforce Professional Certification Tier I required (must be completed within 1 year of
employment)
Proficient in Microsoft Office applications
Valid Drivers License

Job Tags

Similar Jobs