Job Description

Job Title:  CDZ Customs Regulatory Instructional Trainer

Job Location:  Columbia, South Carolina

DHL Global Forwarding  manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at 

Summary:

Develop, instruct, and support Customs House Brokerage training programs within DHL Global Forwarding.

Key Responsibilities:

• Development of training courses and/or job aids to support CHB related positions; ability to develop simple, easy-to-understand, user friendly content. 
• Responsible for course improvements, upgrades, and other special projects as assigned.
• Lead on going classroom training on multiple shifts in a manner to engage all participants in building the skills necessary to achieve training objectives.
• Conduct one-on-one training on multiple shifts as necessary to validate, improve or correct user skills to achieve overall quality objectives. 
• Establish course schedules, registration, confirmations and coordination off shift training.
• Responsible for planning and delivering multiple variations of Customs House Brokerage and Customs Management (or other Brokerage Systems) course topics. 
• Accountable to deliver training to all roles throughout the CHB Product. 
• Responsible to ensure training is compliant with all CBP, PGA, customer and DGF regulations, policy, procedures, rules and standards and obtain periodic validation that training remains up to date.
• Develop relationships and support Subject Matter Experts (SME’s) during content design and development.

What We’re Looking For:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Visio, Publisher, or training software (e.g., TechSmith) a plus.
• Skilled in SharePoint navigation and site maintenance.
• Strong technical writing skills for creating training documents and materials.
• Knowledge of Customs Management or other brokerage systems.
• Strong verbal and written communication skills, with the ability to engage and motivate learners.
• Analytical thinker with strong problem-solving, decision-making, and troubleshooting abilities.
• Ability to design, develop, and deliver training programs
• Knowledge of U.S. Customs Regulations (19 CFR) and Harmonized Tariff Schedule preferred.
• Flexible and adaptable to change in a fast-paced environment.
• Innovative and willing to learn new systems, processes, and trainer techniques; committed to self-development.
• Leads by example, demonstrates professionalism, and can handle conflict resolution.
• Ability to accurately estimate project timelines and manage multiple priorities simultaneously.
• Willingness and ability to travel domestically and internationally (up to 25%).
• Professional certification (e.g., First Choice Bronze) preferred or willingness to obtain.
• Enthusiastic, engaging, and self-motivated.

Pay Range: $62,475.00 - $83,300.00+ (Based on Experience)

Benefits (All Non-Union Employees)
* Compensation: Competitive base salary plus role dependent performance-based incentives.

* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.

* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.

* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.

* Vision: Optional coverage for exams, frames, and contacts.

* Dental: Optional coverage for preventive, basic, and major services.

* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.



Why Join DHL Global Forwarding?



At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.



Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: (1) DHL Careers.



Equal Opportunity Employer



DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.



Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.



#LI-RL2





References



Visible links
1. 

Job Tags

Similar Jobs