Job Description

Why us?

At Hotel Commonwealth, in the heart of Fenway, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly ‘of service’ to them – it’s a guest-changing philosophy that doesn’t live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service.

With stylish rooms and suites, and incredible Fenway Park views, the hotel’s spaces showcase legendary urban charm. We want you to share your love of the city, its charms, and energy. We pride ourselves on being unrivaled hosts to guests from all over. We are a team that looks forward to creating memorable experiences and working together joyfully.

Job Overview

The Commercial Director is responsible for driving all revenue streams for the hotel and private events. In collaboration with stakeholders, develops and executes the Revenue and Sales & Marketing plans; manages and trains the Sales and Marketing staff to maximize revenue and profit.

Responsibilities

• Lead the development and implementation of strategies to impact all revenue streams, focusing on Rooms and Events to exceed hotel revenue goals and increase market share. Develop Annual Multi-Year Commercial Strategy Planning with property leaders.
• Create strategic presentations for ownership and internal teams to discuss business decisions, strategic plans, and ROI of initiatives.
• Collaborate with Commercial Leadership and Brand e-Commerce teams to build and manage B2B marketing, digital marketing, social media, PR, and communication channels, ensuring hotel content is accurate and effective.
• Work with Commercial Leaders to establish optimal business mix, review revenue forecasts, develop strategies for demand periods, and approve retail and Group pricing strategies.
• Develop and manage departmental budgets and forecasts.
• Train and oversee Group, Transient, and Events contractual and legal agreements, ensuring compliance with company policies.
• Utilize booking platforms effectively, managing costs associated with distribution channels.
• Recruit, retain, and develop top Sales and Marketing talent, fostering ongoing performance and career development.
• Build relationships with ownership, CVBs, community groups, influencers, and third-party travel partners.
• Engage actively with customers across all sales segments and support sales team travel to key markets and tradeshows.
• Monitor market conditions, analyze competitor activity, and adapt strategies accordingly.
• Oversee hotel activation and promotional activities across all marketing mediums.
• Participate in leadership meetings, providing strategic insights across departments.
• Coordinate efforts across Sales, PR, Digital, E-Commerce, Revenue Management, and F&B to maximize asset profitability and positioning.
• Review membership strategies, develop sales tracking processes, and implement new go-to-market initiatives.
• Partner with GM and department heads to develop proactive revenue strategies, ensuring a balanced business mix and pricing approach.
• Lead the hotel’s revenue management culture, using all available tools to optimize efforts, including rate, arrival, and length of stay strategies.
• Manage online presence and reputation, including relationships with OTAs and distribution channels.
• Develop accurate monthly revenue forecasts, conduct ongoing sales training, and analyze marketing analytics.
• Implement targeted marketing during peak times, optimize brand initiatives, and prepare strategic presentations for ownership and corporate teams.
• Mentor high-potential talent, develop succession plans, and identify future leaders within the revenue management team.
• Perform special projects and participate in committees as needed. Occasional travel required.

Qualifications

Education/Formal Training: Four-year degree preferred.

Experience: 5-10 years in Revenue Management; multi-property experience preferred but not required.

Knowledge/Skills:

• Deep understanding of transient, group, and catering customer segments.
• Strong personal management, communication, and presentation skills.
• Expertise in hotel revenue management concepts, processes, and systems.
• Knowledge of brand strategies and cultures.
• Advanced revenue management techniques proficiency.
• Discretion and tact in handling sensitive information.
• Negotiation, persuasion, and influence skills.
• Ability to work under pressure and manage multiple tasks.
• Excellent written communication and mathematical skills, including budgeting and profit/loss analysis.

Physical Demands

Must meet physical requirements, including sitting for extended periods, occasional walking, standing, bending, and lifting. Travel 30-50% to hotel properties.

Environment

Primarily an office setting with prolonged sitting at a computer workstation.

Benefits

The Perks:

• Sage Hotel & Restaurant discounts nationwide
• Medical, Vision, Dental Insurance
• Urban location near public transit
• Complimentary shift meal
• Perq Program with MBTA

We foster a culture of belonging, creativity, and pride in delivering unforgettable experiences and community engagement.

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