Job Description
Job Title: Customer Care Associate
Req Id: 89940
City: Tampa
State/Province: Florida
Posting Start Date: 10/23/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at
Job Description:
Job Description
Role Overview As an Inbound Customer Care Representative at Healthplan Services Inc, you will be the first point of contact for our clients and members seeking support with their health, dental, and vision insurance claims. Your role is essential in delivering an exceptional customer service experience by actively listening, asking relevant questions, and carefully assessing each individual's needs to provide timely and accurate assistance. This position requires a professional and empathetic approach, as you will be managing a variety of account requests and inquiries within a fast-paced environment.
Working alongside a dedicated team, you will contribute to the seamless administration of third-party health insurance claims, ensuring compliance with established procedures and carrier policies. You will utilize your organizational and prioritization skills to handle multiple tasks efficiently, all while maintaining a warm and courteous telephone demeanor.
Key responsibilities include:
- Adhering to claims processing guidelines and benefit structures to ensure accurate handling of member requests.
- Effectively managing problem escalations by coordinating with appropriate departments and following up until resolution.
- Maintaining detailed and accurate documentation of all customer interactions and account information in the system.
- Meeting established production and quality standards consistently.
- Demonstrating a strong ability to address inquiries with patience, professionalism, and clarity.
The ideal candidate will have a high school diploma or GED equivalent and bring a customer-centric mindset, strong problem-solving abilities, and clear communication skills. Experience in a customer service role within the insurance or healthcare sectors is advantageous but not mandatory. We welcome applicants who are adaptable, self-motivated, and eager to contribute positively to a collaborative team environment.
Join us in making a real difference for our customers by providing reliable and respectful assistance that supports their health and wellbeing needs.
͏ Performance Expectations and Deliverables No. Key Performance Area Metrics & Evaluation Criteria 1. Customer Engagement & Satisfaction Assessment through customer satisfaction (PCSAT) scores, call handling quality, utilization percentage goals, and the number of leads or opportunities generated during customer interactions. Monitoring of error rates in documenting customer requirements and feedback from supervisors to ensure process adherence and service excellence. 2. Knowledge Management & Process Improvement Contribution to knowledge sharing by creating and documenting whitepapers, user stories, and proposals. Regular updating of the knowledge repository with accurate information and formulation of reusable components that enhance process efficiency and service delivery during the quarter.
Success in these areas directly influences our ability to provide superior support and develop innovative solutions that benefit both our customers and the organization. Regular feedback from project managers and participation in continuous learning initiatives will support your professional growth and effectiveness in the role.
Expected annual pay for this role is $33,000 to $36,000. This role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave option
"Although this role will be work from home, you must live within a 90-minute commute of Wipro/Client's office location in [Tampa] to facilitate training, corporate services and other in-person requirements of the role."
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Applications from people with disabilities are explicitly welcome.
Job Tags
Work at office, Work from home,