Job Description

Job Description

Job Description

We are an outsourced marketing agency looking for a Customer Care Representative to join our Falls Church office on a permanent basis.

You will work with our Customer Care Representatives and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

Core Responsibilities for a Customer Care Representative:

• Provide high-quality in-person service to each of our clients
• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
• Maintain client confidentiality at all times
• Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
• Research, follow up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
• Communicates clearly with staff in a timely and professional manner

Our company holds four key values:

• Leadership: Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.
• Honesty: If you want to be trusted personally or professionally, you must be honest.
• Growth: We measure growth by the tenacity in someone’s work ethic, which guarantees an outstanding outcome.
• Professional Development: Professional development comes from a commitment to excellence. “The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor” - Vince Lombardi

Essential Skills for a Customer Care Representative:

• Clear written and verbal communication skills
• 1+ years of prior experience is preferred
• Strong relationship management skills
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
• Business acumen in the marketing and client relations field is preferred
• Must understand and comply with applicable regulations and standard operational procedures
• Must ensure that all transactions are executed properly and meet compliance guidelines

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