Job Description

Job Description

What does a Customer Service Advisor really do?

Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Service Advisor.

As a Customer Service Advisor, you will work with and guide customers (via phone, chat and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to provide the fastest and easiest resolution while delivering an incredible experience.

Do you have what it takes to be a Customer Service Advisor ?

As a Customer Service Advisor , you will...

• Research and resolve issues reported by the client's end-users via phone, email, and chat support.
• Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
• Document all information on customer interaction according to standard operating procedures.

Key 3-5 Responsibilities/Duties:

• Efficiently and effectively answer users' software and technical questions
• Perform root cause analysis and determine the appropriate course of action
• Contribute to Knowledge Base via technical and process support documentation
• Deliver timely, accurate and professional customer service to all customers by e-mail, and/or chat
• Research and review issues and communicate effective solutions

Key 5-7 Qualifications/Key Competencies:

• Impeccable communication, writing skills
• General curiosity about how and why things work the way they do
• Ability to quickly learn and articulate technical concepts
• Ability to empathize with users and convey confidence through written interactions
• Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
• Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
• 2+ years technical/product support

About Us:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.

In addition to our truly #Ridiculous culture, you'll enjoy benefits like:

• Outstanding Medical, Dental, Vision and Prescription plans
• 401k Match
• Pet Insurance
• In-house Wellness Coaches
• Hundreds of Discounts with the Brands you Love and Use

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!

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