Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Loudoun County, VA

aXNqQWdhYzBhYXAwazkzK0Z2eEdPdDVqY0E9PQ==
  • Itaú USA
  • Loudoun County, VA

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Remote work, Work from home, Flexible hours,

Similar Jobs

Strive Health

Nurse Practitioner Job at Strive Health

 ...Benefits & Perks Hybrid-Remote Flexibility -Work from home while fulfilling in-person needs at the office, clinic, or...  ...part of Strive's interdisciplinary clinical care team, the Nurse Practitioner (NP) will utilize their advanced education, skills, and judgment... 

GQR Healthcare

Travel Transplant Clinic RN Coordinator Job at GQR Healthcare

Job Description GQR Healthcare is seeking a travel nurse RN Clinic for a travel nursing job in Boston, Massachusetts. Job Description & Requirements ~ Specialty: Clinic ~ Discipline: RN ~ Start Date: 01/12/2026~ Duration: 13 weeks ~40 hours per week ...

FocusGroupPanel

Remote Data Entry Specialist Job at FocusGroupPanel

 ...About the Data Entry Research Participant position We are looking for dependable, trustworthy...  ...from your home. This is an entry level position requiring no prior experiences....  ...Access to the internet Access to a computer, phone or have reliable transportation.... 

Uchi Restaurants

Server - Uchi Philadelphia Job at Uchi Restaurants

 ...Rittenhouse Square. Who We Are: Uchi, 'house' in Japanese, was founded by James Beard Award-winning Chef Tyson Cole. A delicate balance of elevated food and impeccable service, Uchi offers non-traditional Japanese cuisine with signature tastings, sushi, and a... 

NTT Global Data Centers

Data Center Technicians Job at NTT Global Data Centers

 ...Job Description We're Hiring: Data Center Technicians - Mesa, AZ Exiting news! We just opened a brand-new data center in Mesa, AZ and we are on the lookout for talented Data Center Technicians to join our team. Why join us? We're the 3rd largest data center...