Job Description

Pay Range Base pay range: $62,000.00 / yr – $66,500.00 / yr. Job Summary Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget. Relocation Assistance Relocation assistance available. Driving Requirement Driving is required for this position and screening is required. Salary Details Position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law. Candidate Profile Education and Experience High school diploma or GED; 2 years’ experience in housekeeping or a related professional area. 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Core Work Activities Managing Housekeeping Operations and Budgets Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms daily. Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department operations on the overall property financial goals and manages to achieve or exceed budgeted goals. Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses on‑the‑job training tools to train new room attendants and provide follow‑up training as necessary. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. Schedules employees to meet business demands and tracks employee time and attendance. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the peer review process. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met; observes service behaviours of employees and provides feedback to individuals. Ensures employee recognition is taking place on all shifts and participates in an ongoing employee recognition program. Solicits employee feedback, utilizes an open‑door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. Hyatt Vacation Ownership is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This position is in a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr Hyatt

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