Job Description

The Industrial Maintenance Senior Technician will coordinate and work with leadership to schedule corrective and reactive maintenance services on equipment in their shift. They partner with site teams for troubleshooting issues concerning the operation of the equipment, software, incident management on their specific shift. This individual will also conduct training of the equipment operation and associated systems to both LTS RM techs as well as the customer at times. The RM Site Lead Technician performs customer support, ensures maximum equipment uptime, and provides excellence in customer service.

1. Coordinate and schedule corrective and reactive maintenance on assets using the Computerized Maintenance Management System (CMMS) and as required ensure completion of work orders that are transferred from other shift leadership teams.

2. Utilizing the customer’s Parts support team for replacement parts, organize all necessary parts needed to make repairs to the assets as well as the return of any defective parts required by the OEM. Assist with requests for information pertaining to any systems managed by KPI.

3. Assist with in-depth troubleshooting of complex issues concerning the operation of the systems, and communications with the other MHS systems.

4. Perform root-cause analysis on asset failures with end goal to prevent reoccurrence. Prepare RCA documentation for review by the customer and KPI Leadership

5. Conduct training on support, recovery, and maintenance of assets as well as communications associated with the systems, partnering with LTS RM technicians as well as the customer.

6. Collaborate with the internal leadership teams on metric reporting that is provided to the customer on the statuses of the equipment.

7. Responsible for the management of CMMS Work Orders to include but not limited to ensuring the creation, updating and completion of individual work orders in a timely and accurate manner.

Requirements

• Vocational school related military experience, or job experience equivalent.

• 2-5 years’ experience in at least three of the following areas:

• Software Development, preferably logistics related

• Controls Development, preferably on conveyor or similar equipment

• AMR, AGV, SDV installation, configuration, and service

• Mechanical installation and integration, preferably on high automation projects

• Client service and troubleshooting

• Facilities management

• Parts management

• Project Management

• Clear and effective communication style that builds client's trust and satisfaction.

• Ability to read blueprints, schematics and wiring diagrams to extract necessary technical information.

• Exceptional interpersonal skills (client service skills) and communication skills.

• PC Computer software and hardware literate and Basic computer networking skills.

• Must be a self-starter, well organized, and be able to work independently without on-site supervision.

• Involves frequent contact with employees and the management team.

• Work involves frequent changes in activities and priorities.

• Ability and willingness to work on-call hours, including weekend, night, and holiday work.

• Ability to lift, lower, and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.

• Work requires correctable vision, the ability to identify and distinguish colors, depth perception, eye-hand coordination, and manual dexterity.

• Must have a valid driver’s license and safe driving record.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Health Care Concierge Service

• 401(k) Retirement Plan (Pre-tax & Roth)

• Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability

• Voluntary Life & AD&D Insurance

• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance

• Milk Stork Program

• Wellness Program with gift card redemption and wellness challenges

• Paid Time Off (Vacation, Sick & 10 Holidays)

• Training & Development
  KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

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