Fulfillment & Dispatch Goals (80%) Process orders received through the ecommerce platform. Ensure all orders are dispatched within 2 business days upon receipt. Coordinate timely pickup of packages by shipping carriers such as UPS, USPS, and FedEx. Develop and maintain strong relationships with delivery service representatives, communicating opportunities and successes Work closely with the Concierge team to address special requests, manage special orders, and maintain a returns log. Demonstrate strong written and verbal communication skills. Manage the workflow of all employees and delegate tasks effectively. Supervise and lead a team of 1-3 employees on a daily basis. Develop and Coach Souls throughout the year to exceed Performance Development Plan Train temporary personnel to develop product and process knowledge. Ensure daily goals, deadlines, and performance standards are met. Ensure effective and timely communication with team members on a daily basis. Foster cross-functional collaboration with partner stores and teams. Collaborate with the NY Warehouse and Ecommerce Operations to address urgent inventory needs and facilitate transfers. Excellent organizational skills and the ability to multitask effectively. Proficient in time management and prioritization of work assignments. Capable of working independently in a high-paced work environment. Strong attention to detail and problem-solving abilities. Proficiency with Mac Applications and Microsoft Suite. Experience with e-commerce shipping software is a plus. Ability to maintain a consistent teamwork mentality throughout all tasks and interactions. Must be able to stand, bend, twist, and walk for length of shift. Ability to lift at least 30 lbs Microsoft suite: 1 year (Preferred) Retail management: 1 year (Preferred) E-Store Managment: 1 year (Preferred) Shipping and logistics management: 1 year (Preferred)
...ultimately helping to bring new medicines to patients. The company is backed by investors across pharma and tech, including a16z, Sequoia, Sanofi, Thrive Capital, Sam Altman, John Doerr, Spark Capital, SV Angel Growth, and others. At Formation Bio, our values are the...
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