Summary: The Leasing Agent, under the direction of the Community Manager, is a non-supervisory position that leases apartments/units and assist with resident and employee relations. This position performs routine clerical work of average difficulty involving a) taking of initial applications for housing, b) rent collection, c) re-certification of tenants. Models and ensures high performance and customer service delivery consistent with the agency’s mission, vision, and values. Essential Duties and Responsibilities: The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained. Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager. Addresses client needs, eligibility, in compliance with Fair Housing Laws and Resident Selection Plan. Tours apartments with clients; discuss all benefits of the apartment community and each apartment shown. Explains to the client in detail the application procedures and lease contract. Assures application is processed in a timely manner through the property supported database. Type leases, enter leasing and traffic information on logs. Type weekly, monthly and/or special reports as designated by Assistant Community Manager or Community Manager. Receives deposit and rent money, record appropriately. Welcomes new residents. Assist as necessary to ensure a smooth move-in. Processes resident transfers. Adheres to all policies and procedures, as well as the names and locations of other communities. Completes all requests from residents using proper forms and/or software. Communicates clearly to the maintenance staff regarding duties and responsibilities. Acknowledges and assists residents with a positive and friendly tone. Consults with Community/Assistant Manager if a policy exception is needed Aids Community/Assistant Manager as directed. Assist in paperwork, touring property, vacancy issues, and policy compliance. Assumes responsibilities of the Community/Assistant Manager in their absence. Maintains a professional attitude and appearance at all times. Performs other related duties as assigned. Tri-Starr Personnel
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