Live Chat and Email Support Agents Job at HelpFlow, Miami, FL

amM3RWdxUTNZcVZ4bE5qOUZQbEZNZHBtZkE9PQ==
  • HelpFlow
  • Miami, FL

Job Description

Customer Service Agent

Looking for a stable remote customer service job? Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

  1. Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2. Protect company's, clients', and visitors' information.
  3. Work with the team to accomplish your goals individually and as a team.
  4. Update your knowledge through continuous learning. (Self-paced and group training)
  5. Ensure you have the right equipment and a proper place to work productively.
HelpFlow

Job Tags

Remote work, Work from home, Shift work,

Similar Jobs

Destinytravel

International Travel Planner Job at Destinytravel

 ...Job Summary: Design complete international itineraries that align with client goals, preferences, and lifestyle. Research destinations...  ...transportation, and seasonal factors to create organized, enjoyable travel plans. Provide guidance before, during, and after travel,... 

Confidential

Chief Information Officer (CIO) Job at Confidential

 ...Chief Information Officer (CIO) About the Company Globally recognized charity providing food & education to children in need Industry Consumer Services Type Non Profit Founded 1979 Employees 501-1000 Categories Non-Profit & Philanthropy... 

Halliburton

Senior - Principal Administrative Labor and Employment Case Specialist Job at Halliburton

 ...for baby bonding and more. Employee Job Referral Bonus Program Employee Stock Purchase Program Educational Assistance Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic... 

WEN National

Papa John's - Restaurant Manager & Assistant Manager at Gates Job at WEN National

 ...Job Description Papa Johns Restaurant Manager & Assistant Manager (Franchise Position) Location: Rochester, NY Area Employment Type: Full Time Reports To: Franchise Owner / Area Manager About the Opportunity At Papa Johns, people are always our top... 

Nuvolum

Front-End Developer Job at Nuvolum

 ...This is a remote position. Front-End Web Developer Seeking a talented Front End Web Developer to join an established team at Nuvolum. The ideal candidate is passionate about both our organizational mission and high standards in development. Effective communication...