Join to apply for the Multimedia Support Consultant I role at Berklee College of Music Continue with Google Continue with Google Join to apply for the Multimedia Support Consultant I role at Berklee College of Music Job Description: Under the direction of the Director for Classroom Technology Support, the Multimedia Support Consultant I (MMSCI) serves as the initial phone and in person contact for Faculty, Staff and Students using technology in Berklee classrooms and conference rooms and effectively delivers tier 1 and often tier 2 support for all Berklee and BCB classrooms. The MMSCI is also responsible for scheduling regular technology checks and coordinating maintenance windows with student employees and other staff. The technology world is constantly growing and changing, so our educational and professional needs are always expanding. Our scope of support changes as new technology is introduced and old technology is phased out. The list of responsibilities below can and will change as new hardware and software is introduced to the campus. This list will be updated as support needs change. ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: (list 5-8 essential job functions) Through answering incoming calls or pre-scheduling, provide in person support for a variety of technologies, systems and services including AV control and switching systems (Crestron, Extron, QSC, Zoom); audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, amplifiers, Polycom systems, and any related peripherals. Provide preventive maintenance, proactive monitoring and testing of all systems and equipment to ensure readiness for classes each day. Act as the main escalation point for student employees needing assistance with troubleshooting during scheduled courses. Maintain a high level of user responsiveness and communication keeping them informed of issues as they are resolved. Provide consultation and training to faculty and staff on the use of Audio-Visual components in the classroom. Assist with asset inventory and user technical documentation for all supported spaces, events and media services components. Setup and deploy temporary solutions to classrooms that require further troubleshooting !"Work with other classroom and conference room support staff, including Academic Technology partners Promote a positive and professional work environment. Manage and train student employees. Act as a mentor and help teach technical skills and customer service best practices Other Duties as assigned
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