Job Description

Description

Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead - together.

Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.


What to Expect

Schedule: Must be able to work Tues - Fri 11:30am - 8pm & Sat 10:30am - 7pm MST Timezone and Monday through Friday 11:30am - 8pm & Sun 10:30am - 7pm MST Timezone

Our comprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a National Customer Care Representative, you'll get to:

• Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
• Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
• Identify recurring system or application issues and escalate to leadership team.
• Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
• Assist with donor scheduling.
• Monitor and analyze customer feedback

Requirements

• High school diploma or GED
• Proficient computer skills
• Two years of customer Contact Center experience required
• One year of technical customer service support preferred
• One year of text, chat, social media customer support preferred
• Excellent communication skills to include written and verbal (Evaluated by Grammar Assessment)

Job Tags

Temporary work, Monday to Friday,

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