Job Description

Portfolio Support Coordinator

Are you looking to kick-start your career in a professional, fast-paced environment where you can learn, grow, and make an impact? The Portfolio Support Coordinator is an entry-level administrative role ideal for individuals eager to develop their skills and gain experience in multi-family property management operations. You’ll be part of a collaborative and supportive team that serves a portfolio of Class A multi-family properties, working closely with experienced Portfolio Support Specialists to assist on-site teams with a variety of detailed and essential administrative tasks.

Portfolio Support is a centralized Corporate Office department that provides accounting, compliance, document generation, payment processing, and legal management services to properties. The team serves as a liaison between the Accounting Department and On-Site Property Teams to ensure accurate and thorough resident record keeping.

This is a great opportunity for someone who is highly organized, detail-oriented, and proactive, and who thrives in a role where no task is too small. We’re looking for individuals who are eager to learn, take initiative, and are excited to gain hands-on experience in an evolving department. The ideal candidate is professional, adaptable, and ready to grow within a dynamic and expanding team.

Job Responsibilities:

• Manage shared inboxes across the Portfolio Support team, responding to inquiries in a timely manner and routing messages to the appropriate Portfolio Support Specialist as needed
• Maintain clear, organized, and detailed documentation of internal and external communications
• Oversee daily mail management, including P.O. box pick-up, handling returned mail, and coordinating outgoing mail services
• Prioritize and manage service tickets for the Portfolio Support team, independently completing basic-level tickets and escalating complex requests as appropriate
• Accurately and efficiently complete or support the completion of Portfolio Support services, including processing payments, managing resident delinquency, generating notices, and reviewing accounting reports
• Ensure consistent and accurate recordkeeping and task tracking in accordance with team standards
• Assist with the preparation and compilation of monthly reporting packages to support operational transparency and decision-making
• Contribute to additional duties and special projects, providing administrative and operational support as needed

Qualifications:

• Ideal candidate would come from one of these backgrounds within 2+ years of experience:
• Customer service
• Multifamily property management
• Accounting
• Administrative role
• Minimum education: Associate degree in a related field
• Strong written and verbal communication skills with outstanding customer service skills and proper spelling/grammar
• Excellent attention to detail and high degree of accuracy
• Process oriented with strong organizational and time management skills
• Demonstrate a sense of urgency and ability to meet deadlines
• Exemplify integrity, maturity, dependability, professionalism, positive attitude and enthusiasm in the performance of duties
• Passion for learning new skills and growing with a team
• Able to thrive in a structured environment
• Proficient knowledge working with office electronic tools, basic accounting and math skills
• Strong computer literacy including all MS Office products (Excel, Word, Outlook, Teams, etc.) and Adobe Acrobat
• Reliable transportation and clean driving record for minimal commuting from corporate office to post office or property (mileage reimbursement)

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