Job Description

Fort George G. Meade Complex, MD Pay Plan: GG, Grade: 11/1 to 14/10 Open: 2025-12-22, Close: 2026-01-18 Responsibilities The Office of Reasonable Accommodation Services (ORAS) has an immediate opening for Realtime Captioners to provide Communication Access Realtime Translation (CART) services and live event captioning services for Deaf and Hard of Hearing (DHH) employees. The incumbent will: -Plan, organize, and implement Communication Access Realtime Translation (CART) services; caption complex subject matter in a variety of classified, highly technical, sensitive and unique situations as well as training and informational discussions for various disciplines and personnel to include Engineers, Mathematicians and Computer Scientists. -Exhibit discretion and professionalism. -Conduct Local travel may be required to provide accommodations. If needed: -Suggest best practice solutions to problems/issues involving DHH employees -Support other programs and services provided by ORAA -Maintain accurate and timely accounting of assignments Job Summary Realtime Captioners serve as one of the focal points by facilitating communication and providing expertise in the field of captioning. They are on the front lines of delivering the best in customer service, technical support, administrative and management services in mission and support fields. Organizations require a myriad of assistance with the coordination of reasonable accommodations for their operational products and services. Qualifications The qualifications listed are the minimum acceptable to be considered for the position. A degree in any field is acceptable. Certification must be in Realtime Captioning (for example, NCRA Certified Realtime Captioner; NVRA Registered Broadcast Captioner or Registered CART Provider; NCSP, NER-Certified Speech-to-Text Provider). FULL PERFORMANCE Entry is with a Realtime Captioning certification plus one of the following: high school diploma or GED plus 7 years of relevant experience; or an Associate's degree plus 5 years of relevant experience; or a Bachelor's degree plus 3 years of relevant experience; or a Master's degree plus 1 year of relevant experience, or a Doctoral degree plus 1 year of relevant experience. Relevant experience must include one or more of the following: live broadcast captioning or Communications Access Realtime Translation (CART). This experience must include providing speech-to-text in realtime, using specialized captioning software and equipment. Experience may include realtime court reporting. SENIOR Entry is with a Realtime Captioning certification plus one of the following: high school diploma or GED plus 10 years of relevant experience; or an Associate's degree plus 8 years of relevant experience; or a Bachelor's degree plus 6 years of relevant experience; or a Master's degree plus 4 year of relevant experience, or a Doctoral degree plus 2 years of relevant experience. Relevant experience must include one or more of the following: live broadcast captioning or Communications Access Realtime Translation (CART). This experience must include providing speech-to-text in realtime, using specialized captioning software and equipment. Additional experience may also include one or more of the following: realtime court reporting, providing oversight of captioning services, coordination of implementation of CART services, taking on a leadership role, or quality assurance. Competencies The ideal candidate should have: - Ability to caption highly specialized terminology and adapt to a wide variety of settings, incorporating new terminology as appropriate to facilitate a cryptologic-associated vocabulary. - Ability to negotiate and develop informal resolutions with personnel at all levels. - Superior accuracy and speed to provide Realtime Captioning in a variety of settings such as one on one, meetings, training, and conferences, and live event broadcast captioning. - Knowledge of captioning services, equipment, and resources available in accommodating individuals who are deaf or hard of hearing in order to accurately provide an appropriate fit for associated needs. - Outstanding oral and written communications skills. - Experience with Intranet, Internet, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Microsoft Access, PowerPoint, and Excel). - Minimum of three years' experience providing Communication Access Realtime Translation (CART) is preferred. - Valid driver's license (maintain licensure throughout employment) Pay, Benefits, & Work Schedule Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $84,601 - $185,234 (Full Performance, Senior) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible). DCIPS Trial Period: If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans' preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency's needs and interests; whether your continued employment would advance the Agency's organizational goals; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination.

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