Job Description

Sports Business Journal provided pay range

This range is provided by Sports Business Journal. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $82,000.00/yr

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Reports to: Head of Technology & Innovation

Location: Hybrid preferred/ remote optional

Sports Business Journal is a globally recognized brand that is the go-to news and networking source for thousands of sports business professionals. Producing breaking content every day, hosting over 20 events a year, and offering extensive industry resources to thousands of subscribers, the task representing this portfolio of products is an important one.

Job Summary:

We are seeking a detail-oriented and proactive Salesforce CRM Administrator/Analyst to manage and optimize our Salesforce platform. The ideal candidate will be responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM system to ensure it meets the evolving needs of our sales, marketing, and customer service teams.

Responsibilities:

• Administer and maintain the Salesforce CRM platform, including user setup, profiles, roles, permissions, and security settings.
• Perform regular system monitoring, audits, upgrades, and maintenance tasks (backup data, apply system updates and enhance security measures.
• Work with Software Development Teams to design and customize the data models for Salesforce objects, fields, page layouts, record types, workflows, validation rules, and process builders for use cases.
• Assist in managing and creating data imports, exports, and data quality through tools like Salesforce Data Loader, Five Tran, Tableau and reports.
• Create and maintain dashboards and reports to support business insights and decision-making.
• Collaborate with product teams and stakeholders to gather requirements and implement CRM solutions that improve business processes.
• Document system configuration, processes, and user guidelines. Keep documentation up-to-date and accessible for users and stakeholders.
• Monitor system performance and troubleshoot issues as they arise.
• Stay current with Salesforce releases and evaluate new features for potential use.
• Manage the administration of Salesforce business applications.
• Own the over training processes (inclusive of new hire onboarding and reoccurring training modules) across the organization for Salesforce.
• Responsible for partnering with product teams and business stakeholders to recognize and diagnose deficiencies and develop solutions to enhance business and system performance.
• Lead the implementation of ZoomInfo and Datagroomr; vendors which will enable us to make sure the database is accurate and up to date.
• Build robust company / account lists that are accurate and relevant to the respective departments using ZoomInfo.
• Oversee weekly data quality reports and resolve issues.
• Own over Salesforce processes and objectives that are pertinent for our business; inclusive of accounts, contacts, opportunities, price books, products, events, etc.
• Research the sports market for key contracts in line with the Leaders Group audience.
• Contribute towards technology roadmaps (build) while managing day-to-day SFDC operational needs (run).
• Handle Salesforce Account Engagement (Pardot) to maintain sync of prospects and other assets between the 2 systems and be knowledgeable about standard Pardot use cases.

Qualifications:

• Bachelors degree in Computer Science, Business, or related field (or equivalent experience).
• 2+ years of experience as a Salesforce Administrator.
• Ability to communicate with people at all levels of the organization
• Comfortable learning, using and explaining new technology to non- technical people
• Salesforce Administrator Certification (ADM 201) required; additional certifications (Advanced Admin, Platform App Builder) a plus.
• Strong understanding of Salesforce best practices and functionality.
• Experience working with Salesforce Account Engagement (Pardot)
• Experience with product planning software like Jira and have experience tracking work with tickets.
• Experience with Salesforce Lightning, Flow, and third-party integrations.
• Excellent problem-solving, communication, and organizational skills.

Preferred Attributes:

• Knowledge of and passion for the sports industry and business intelligence trends.
• A desire to achieve an ongoing career in media sales.

Sports Business Journal / American City Business Journals, Inc. is an Equal Opportunity Employer. The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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