Job Description

The Installation and Service Technician Smart Business III is responsible for installation, repair, and maintenance of all low voltage systems for our new and existing customer base. These services are critical for the ongoing customer service experience and satisfaction of our members. This role will also be responsible for building and maintaining relationships. This position will work directly with project management and coordination to complete tasks. Essential functions include installing and programming security, fire, access and CCTV systems in commercial properties with no assistance; leading fire alarm install jobs up to and including final inspection and close out; coordinating final inspections; installing or adding basic electrical outlets; reading and understanding blueprints and schematics; maintaining communication with project managers; managing job/ticket costs; maintaining inventory; performing fire alarm inspections, repairs, maintenance, and upgrades; creating reports for customer and agency documentation; performing security alarm, CCTV and access repairs, maintenance, and upgrades; supporting service advisors and customer support representatives; maintaining relationships with municipal and state fire authorities; interfacing with monitoring center managers; maintaining relationships with major and multi-location accounts; interfacing with sales departments; responding to escalation service calls; assisting with training and development of technicians; assisting sales team with site walks; maintaining professional appearance and clean work space; staying in compliance with company training courses; following company policies and procedures; and being on call for service. Knowledge and skills required include possession of necessary hand tools, basic electrical knowledge, ability to lead jobs, advanced troubleshooting skills, ability to read and install systems per design drawings, high efficiency and attention to detail, and proficient computer skills. Minimum qualifications include a high school diploma or GED, 5-7 years of experience in the security industry, obtaining and reinstating an alarm agent license, maintaining a clean driving record, and NICET or CSA II certification with 3-5 years of experience or 10+ years of industry experience with a focus on fire alarm. Preferred qualifications include Blue Card Certification and experience with specific systems such as Qualsys, Digital Watchdog, Brivo, and various fire alarm systems. Physical requirements include ability to climb ladders and lift up to 50lbs.

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