Job Description

Overview

Senior Recruiter @ netPolarity (A Saicon Consultants Inc. company) | Corporate Recruiting, Internal Recruitment

Location: San Jose, CA (Hybrid)

Duration: 3 months (chance of extension)

Rate: 65-70/Hour on W2

Job Description

Client is seeking a skilled Business System Analyst with a proven history of delivering scalable application solutions on the Salesforce platform. This role requires a deep understanding of sales and/or support business processes, Salesforce Sales / Service Cloud capabilities, strong analytical and communication skills, and collaboration with customers and technical teams to create unique customer solutions leveraging the full power of the Salesforce platform.

Responsibilities

• Lead dynamic and interactive requirements gathering sessions with cross-functional stakeholders across multiple business groups and guide users toward Out-of-box Salesforce solutions and industry Best Practices
• Adopt a robust analytical approach to evaluate business needs, identify opportunities for improvement, and decompose high-level information into detailed requirements, emphasizing cross-functional inter-dependencies
• Create and maintain the Functional Specs documentation , including use cases, and work collaboratively with the team to test and deploy the system changes
• Work with development, design, and QA teams to ensure the business requirements are implemented and validated as per documented specs
• Monitor Salesforce Service Cloud upgrades and industry trends, recommending best practices and new features to improve efficiency and leverage native functionality as much as possible
• Develop reports, dashboards, and metrics to provide insights to stakeholders

Qualifications

• Excellent verbal and written communication skills, with the ability to work collaboratively across teams
• 10+ years of experience in a Business Systems Analyst role, with 3+ years experience on Salesforce Sales and/or Service Cloud required
• Strong understanding of Salesforce Sales & Service Cloud features
• Proficient in creating process diagrams, user stories, and functional specifications
• Strong analytical and problem-solving skills, with a focus on driving measurable outcomes
• Ability to build consensus among cross-functional business stakeholders (at different levels of the organization) on approach and outcomes and help deliver robust, scalable technology solutions.
• Strong verbal and written communication skills, expertise in managing crucial customer conversations, coupled with strong negotiating and conflict-resolution abilities
• Results-oriented and self-starter with a desire to learn and continuously augment skills
• Bachelors degree in Computer Science, Finance, Business, or Technology related field

Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Consulting
• Industries: Business Consulting and Services

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